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General Terms & Conditions

General Terms & Conditions of Sale – Hoptimalt SRL

Training courses, zythology workshops, beer tours, brewery visits, team-building activities and events

Last updated: 28/10/2026

This is a translation of the French original. In the event of any discrepancy, the French version shall prevail.

1. Service provider

Hoptimalt SRL – Registered office: Chaussée de Namur 343, 5310 Leuze, Belgium – Company and VAT number: BE 1039.965.110 · RPM Liège, Namur division – E-mail: info@hoptimalt.be · Phone: +32 473 33 42 36

In these terms, “Hoptimalt” means Hoptimalt SRL.

2. Scope and acceptance

These terms apply to any booking of an activity offered by Hoptimalt – training course, workshop, beer tour, brewery visit, team-building, event – and to the purchase of gift vouchers.

Any booking implies prior acceptance of these terms. They are available before booking and can be consulted at any time on the website.

For business customers and groups, any specific conditions set out in the quote or confirmation take precedence over these terms in the event of conflict.

3. Prices

Prices for private customers are shown in euros, VAT included.

Prices given to business customers are exclusive of VAT, unless stated otherwise.

4. Booking and payment

Bookings are made according to the terms and deadlines given for each activity, subject to availability.

A deposit of 50% of the total amount may be requested to confirm the booking. Unless stated otherwise, the balance is payable as communicated at the time of booking, and at the latest at the start of the activity, in particular on site by bank card.

A booking is only final once the requested payment has been received or Hoptimalt has expressly confirmed it.

Online payments are processed securely by our payment provider.

5. Cancellation or changes by Hoptimalt

Hoptimalt may cancel, postpone or change an activity when circumstances require, in particular in the following cases:

  • insufficient number of participants;

  • unavailability of a speaker or venue;

  • logistical problem;

  • force majeure.

Hoptimalt will inform participants as soon as possible. The participant may then choose between:

  • a full refund of the amounts paid for the cancelled activity;

  • postponing their participation to another date offered.

A gift voucher used for the cancelled activity is automatically reactivated.

6. Cancellation by the participant

6.1 Individual bookings (fewer than 10 people)

Any cancellation must be sent in writing to info@hoptimalt.be.

  • More than 48 hours before the activity: the amounts paid are refunded or, if the participant prefers, transferred to another activity.

  • Less than 48 hours before the activity: Hoptimalt retains 50% of the total price as a cancellation fee. Any excess already paid is refunded.

6.2 Groups (10 people or more) and business customers

  • More than 14 days before the activity: refund of the amounts paid.

  • Between 14 and 7 days before the activity: 50% of the total price remains due.

  • Less than 7 days before the activity: 100% of the total price remains due.

The final number of participants must be confirmed no later than 7 days before the activity. A reduction in the number of participants after that deadline does not lead to a price reduction.

6.3 No-show and replacement

Failure to attend without prior cancellation (“no-show”) is treated as a late cancellation.

A participant may be replaced free of charge by another person, provided Hoptimalt is informed before the activity starts.

7. Right of withdrawal (consumers)

In accordance with the Belgian Code of Economic Law, the 14-day right of withdrawal does not apply to leisure activities scheduled for a specific date or period: workshops, tastings, visits, beer tours and events. Any booking of these activities is therefore final, subject to the cancellation terms in Article 6.

For training courses and gift vouchers purchased at a distance, consumers have 14 days from the booking or purchase to withdraw, without giving reasons, by writing to info@hoptimalt.be. Two exceptions:

  • if the training course starts before the end of this period at the consumer’s express request, the consumer pays for the part of the service already provided;

  • a gift voucher that has already been used can no longer be withdrawn from.

8. Gift vouchers

Gift vouchers are valid with no time limit from their date of issue. They can be used for any Hoptimalt activity, subject to availability and to the specific conditions of the activity.

The voucher may be used by its recipient or by anyone to whom it has been passed on.

It cannot be exchanged for cash or refunded, unless the law provides otherwise (in particular Article 7). If the chosen activity costs less than the value of the voucher, the difference is not refunded. If it costs more, the recipient pays the difference.

If Hoptimalt cancels, the voucher is reactivated. If the recipient cancels, Article 6 applies; where the conditions allow, the voucher is reactivated.

In case of loss or theft, Hoptimalt may replace or reactivate the voucher if its number or the information identifying it is provided. Hoptimalt may check the authenticity, validity and balance of any voucher before it is used.

Gift vouchers issued before Hoptimalt SRL was incorporated remain valid and are honoured on the same terms.

9. Minimum age and alcohol consumption

Activities that include a beer tasting are reserved for people aged 16 and over. Any tasting of spirits is reserved for people aged 18 and over. Proof of identity may be requested. A person who does not meet the age requirement may not take part in the tastings and is not entitled to any refund.

Participants are asked to drink responsibly. Hoptimalt may refuse or stop the tasting of anyone whose condition or behaviour poses a risk to themselves or to others.

Each participant remains responsible for their own behaviour and undertakes not to drive if they are not fit to do so.

10. Allergies and health

The beers and products tasted may contain gluten and other allergens. Participants must report any allergy or intolerance when booking. Hoptimalt will do its best to take this into account, but cannot guarantee the complete absence of traces.

Without prior notice, Hoptimalt cannot be held liable for the consequences.

11. Safety and behaviour

Participants must follow Hoptimalt’s safety instructions and the rules of the venues visited.

Any violent, dangerous, disrespectful or disruptive behaviour may result in the participant’s immediate exclusion, without refund.

12. Photos and videos

Photos or videos may be taken during activities and used by Hoptimalt for its communication: website, social media, newsletter.

Any participant who does not wish to appear in these images may say so before or during the activity, or ask for an image to be removed at any time by writing to info@hoptimalt.be.

13. Liability

Hoptimalt takes all reasonable steps to ensure its activities run smoothly.

Subject to mandatory legal provisions, Hoptimalt cannot be held liable for:

  • damage resulting from wrongful or careless behaviour by the participant or from failure to follow instructions;

  • circumstances beyond its control;

  • loss or theft of personal belongings.

Transport to the activity venue is not included, unless stated otherwise.

14. Force majeure

Hoptimalt is not liable for any delay, change or cancellation resulting from an unforeseeable event beyond its control. It will inform participants as soon as possible and, where possible, offer a new date or another suitable solution.

15. Business customers: invoicing

Unless stated otherwise on the quote or invoice, invoices are payable within 30 days of their date of issue.

Any late payment automatically entails, without prior notice:

  • late-payment interest at the rate set by the Belgian Act of 2 August 2002 on combating late payment in commercial transactions;

  • a flat-rate compensation of €40 for recovery costs, without prejudice to further justified compensation.

16. Personal data

Data provided when booking is processed in accordance with our Privacy & cookies policy.

17. Applicable law and disputes

These terms are governed by Belgian law. The parties will first seek an amicable solution.

Failing agreement:

  • disputes with business customers fall under the exclusive jurisdiction of the courts of the judicial district of Liège, Namur division;

  • for consumers, the statutory rules on jurisdiction apply.

Consumers may also contact the Consumer Ombudsman Service (www.consumerombudsman.be).

18. Contact

Hoptimalt SRL · info@hoptimalt.be · +32 473 33 42 36

By booking, the customer acknowledges having had the opportunity to read these terms before the contract was concluded.

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